Frequently Asked Questions

1. How long will it take for my order to be delivered?

Within Rajasthan, we guarantee delivery within 7 business days. For orders outside Rajasthan, the delivery timeframe is 10 business days.

2. Can I track the status of my delivery?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through our logistics partner's tracking portal.

3. What if I'm not available at the delivery address during the delivery attempts?

Our delivery partners will make multiple attempts to deliver the package. If you're not available, they may contact you for further instructions or leave a notice for pickup from the nearest delivery center.

4. Are there any shipping charges for my order?

Yes, shipping charges may apply, and the applicable fee will be displayed at the checkout stage before you confirm your order. Shipping charges may vary based on factors such as package weight, delivery location, and ongoing promotions.

5. Can I change my delivery address after placing the order?

Once an order is placed, the delivery address cannot be changed. However, if you need assistance, please contact our customer support team, and they will assist you accordingly.

6. Do you deliver to remote areas or locations with limited accessibility?

While we strive to deliver to as many locations as possible, there might be certain remote areas or regions with limited accessibility where we may not be able to deliver. In such cases, we will notify you and offer alternative options if available.

7. What happens if my package is lost during transit?

In the unlikely event that your package is lost during transit, please contact our customer support team immediately. We will initiate an investigation with our logistics partners and take appropriate measures to resolve the issue.

8. Can I schedule a specific delivery time for my order?

Currently, we do not offer the option to schedule specific delivery times. However, you can track the progress of your package using the provided tracking number.

9. What should I do if there is a discrepancy or issue with my delivered order?

If you encounter any discrepancies or issues with your delivered order, please reach out to our customer support team within 48 hours of delivery. They will assist you in resolving the problem and ensuring your satisfaction.

If you have any additional questions or require further assistance, please don't hesitate to contact our customer support team.