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Terms of use

Please read these conditions carefully before using the E-Bazaar Portal. By using the E-Bazaar Portal you signify your agreement to be bound by these conditions.

In addition, when you use any current or future E-Bazaar service, you will also be subject to the terms, guidelines and conditions applicable to that E-Bazaar. If these Conditions of Use are inconsistent with such Terms, the Terms will control.

These "Term of Use" constitute an electronic record within the meaning of the applicable law. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Conditions Relating to Your Use of E-Bazaar Portal

1. Privacy

The personal information/data provided to us by you during the course of usage of “” will be treated as strictly confidential and in accordance with the Privacy Notice and applicable laws and regulations. If you object to your information being transferred or used, please do not use the Portal.

2. Access to E-Bazaar Portal

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.

You’re Conduct

You must not use the website for any of the following:

for fraudulent purposes, or in connection with a criminal offense or other unlawful activity

to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India ; or objectionable or otherwise unlawful in any manner.

to cause annoyance, inconvenience or needless anxiety


You acknowledge and undertake that you are accessing the services on the website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the website. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products nor hereby expressly disclaim and any all responsibility and liability in that regard.

We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on the website. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. We do not implicitly or explicitly support or endorse the sale or purchase of any products on the website.


You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Terms and Conditions of Sale

1. Our Contract

Your order is an offer to us to buy the product(s) in your order. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the "Order Confirmation E-mail"). The Order Confirmation E-mail is acknowledgement that we have received your order. when the product is dispatched to you and an e-mail confirmation is sent to you that the product has been dispatched to you (the "Dispatch Confirmation E-mail").

You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product (may not applicable for e-mitra bulk service).

2. Pricing, Availability and Processing

We list availability information for products sold by us on the website, including on each product information page. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable. We will try our best to get your delivered, but in some special cases your order can be cancelled at any level of dispatch and delivery process without any prior notice.

The standard delivery time is 7-10 days, but can be delivered before or after of the expected delivery date depending on the dispatch and location of delivery.

Order placed under by the e-Mitra under bulk purchase services can’t be cancelled once booked. The delivery of the order may be delayed beyond the expected delivery time.

All prices are inclusive of SGST/CGST/IGST, Service Tax, Goods and Services Tax ("GST"), duties as applicable.

3. Payment Facility for Buyers:

You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with us to purchase the products and /or services from E-Bazaar using the Payment Facility, and you shall pay the Transaction Price through Your Issuing Bank to us using Payment Facility.

You, as a Buyer, may agree with the E-Bazaar through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.

You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as your sole and exclusive remedy) in case you cancel the order before shipping out and by raise Return Request within ten days after delivery. In case you do not raise a refund claim using Website features within the stipulated time than this would make you ineligible for a refund.

You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence you may not be entitled to a refund in respect of the Transactions for those products and /or services.

For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

Refund shall be subject to Buyer complying with Policies.

4. Our Details

This website is operated by Department of Information Technology.

You could contact us by visiting “”

5. Return Policy

Partial Return will not be accepted. (All quantity of a product should be returned under the order).

In general, an item may be eligible for return within the applicable return window of 10 days. Returns are only accepted in following conditions.

1. Wrong Product – Wrong color/ size/ style

2. Wrong item delivered

3. Unsatisfactory Product – Inauthentic/ Low Quality/ Expired

4. Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)

5. Damaged Product – Physical damage/ Tampered product or packaging

Products marked as "non-returnable" on the product detail page cannot be returned. View the full list of non-returnable items.

Any product specific return conditions me be exist which may override above mentioned conditions. Please check product specific policy.

In case, the item is to be picked up from a different address, address can only be changed if pick up service is available at the new address.

Product should be correct/original and complete (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)

The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes

If order found not fulfilling any condition, Return request can be cancelled at any level.

In case product submitted for picked up and found not fulfilling the return policy, Return of such product back to customer is matter of subject and extra delivery charge may be applied.

You can track your order by sending SMS RJ EBAZAAR TRACK ORDERNUMBER to 9223166166 or 51969.
Share your valuable feedback by sending SMS RJ EBAZAAR FEEDBACK YOURFEEDBACK to 9223166166 or 51969 or send email to
Toll Free Number : 1800-180-6127